Tuesday, October 27, 2015

Rudeness Is Not a Felony

     Some of my detractors have posted blog comments that amount to hip-hip-hoorays for convicting me.
     Naturally I wondered what that was about.
     If these blog readers--prior patients--claim I should be apprehended, pay a fine,  go to jail, then what for?
     I analyzed the impugning comments and tabulated the following accusations.

          1.  Dr. Colasante made us wait in the waiting room for an hour and a half before being seen.
          2.  Dr. Colasante's staff didn't give us our test results over the phone when we called.
          3.  Dr. Colasante did tests that we didn't think were necessary, and the proof is that the results turned out to be normal.
          4.  Dr. Colasante's staff was rude.
          5.  The reports we got from our insurance companies didn't make sense to us, therefore Dr. Colasante must have billed for services we didn't get.

     Do these complainants know the difference between being unhappy with an experience, and being the victim of a bona fide crime?
     If you're unhappy with how you've been treated at a place of business, it's for one of two reasons.  Either the business has a problem providing satisfactory service, or you have expectations that exceed the stated objectives of the business, or are impossible to meet.
     We all know people who are chronically unhappy with whatever comes their way.   I happen to like most of these crotchety types and enjoy trying to please them, though I usually fail.  They have a world view that places them at the bottom, empty-handed, disappointed by the universe, never valued enough.    Following a predictable formula they turn their unhappiness into blame.  But crime?
     Making a patient wait his or her turn in the waiting room while other same-day patients are being seen in order, is not a crime.
     Not giving patients results of sensitive, HIPAA-regulated tests over the phone is not a crime.
     Rudeness is not nice, but it's not a crime.
     Not understanding an insurance claim submitted by a doctor doesn't mean the doctor committed a crime.
     Not a crime, and certainly not a felony, and not two hundred ten felonies, each of which carries a maximum of ten years in jail.
     

2 comments:

  1. I'm with Mr. Ivey, I'm waiting on you.

    ReplyDelete
  2. Would come back to your medical practice in a heartbeat. ....you are a GREAT doctor

    ReplyDelete